1. Lessons are always scheduled in advance.
2. Should you join the lesson later, inform your tutor. Otherwise, 15 minutes after the start of the lesson is considered a forfeited lesson.
3. Lessons end at the agreed time. No prolongation is possible.
4. Camera and good quality internet are required for online lessons.

Lesson cancellation

1. The cancellation of a lesson must be made AT LEAST 24 hours prior to the scheduled lesson time. This includes using the communication channel chosen by you and your tutor (email, WhatsApp message, telephone message…).
2. If you do not attend a lesson or fail to notify the tutor within 24 hours, it is considered a forfeited lesson.

3. If you know of dates ahead of time where you/your child cannot attend a lesson, please notify the tutor when booking your lessons.

1. There are NO refunds on unused, forfeited or cancelled lessons. Any unused lessons will expire 6 month after the date of purchase.
2. Should you decide to stop taking lessons altogether, please give your tutor 2 weeks notice.

Make-up lessons (individual lesson only)

1. Any lessons cancelled at least 24 hours ahead of the scheduled lesson will be re-scheduled as a make-up lesson at a time convenient to both the tutor and the student.
2. A make-up lesson will be booked and agreed with you and your Tutor directly.
3. Make-up lessons not used after 3 months will be considered forfeited.